Inbound Logistics Customer Service Connection
No longer a straight line between logistics providers and shippers, customer service in today's retail supply chain involves all players -- suppliers, manufacturers, 3PLs, and carriers. They are all connected, and they must all be satisfied.
Want to get the most out of your third-party logistics providers? Put them in closer touch with your ultimate customer -- the retailers and distributors to whom you ship.
This point is driven home in a recent Inbound Logistics article, "The Customer Service Connection," which features the collaborative partnership between Kane and premium pet food company, WellPet.
The article describes how Kane and WellPet operations staff visited WellPet's major distributors at their facilities to understand how to improve service. The visits led Kane to change the pallet configuration on outbound shipments, a change that enabled these distributors to utilize their space more efficiently and to cube out their racking.
Have you signed up for our monthly CPG Logistics newsletter?
Sign up here.
Visit the CPG Logistics Blog, the first and only blog site dedicated to efficient logistics management for consumer packaged goods.