Retailers levy “chargebacks” against vendors to recoup costs for shipments that don’t meet established guidelines. While large CPG companies have vendor compliance departments, smaller firms lack these resources. KANE helps small and mid-sized companies, like Topps, prevent chargebacks by ensuring vendor compliance to retailer routing guides and providing the detailed shipment data required to prove compliance.
Strategies to prevent chargebacks
- Monitor retailers’ routing guide changes
- Audit outbound shipments to ensure vendor compliance
- Provide data needed to refute faulty charges (e.g., delivery outside agreed time window)
Need help to improve vendor compliance and prevent chargebacks?
KANE ships daily to every major retailer on behalf of CPG customers. We make it our business to know the retailers’ requirements and can put this knowledge to work for you. Contact us to discuss our vendor compliance capabilities.