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Consumer Goods Logistics Blog


Customer Service in Logistics Needs a Shift in Focus

Posted by Alex Stark on May 23, 2019

Listen. React.

Listen. React. 

Listen. React.

These two words summarize the day of many customer service representatives (CSRs) across the world. 

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Topics: Supply Chain Challenges, Logistics Leadership, 3PL Outsourcing, Logistics Innovation, Logistics Customer Service

Are You Happy (logistically speaking)?

Posted by Alex Stark on May 09, 2019

In logistics, we measure just about everything. If it moves, we measure how fast. If it sits, we measure how long. If it costs money, we measure how much.

But do we ever measure happy

Not often, if at all. And that’s too bad. Happy is an under-rated metric.

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Topics: Supply Chain Challenges, Logistics KPIs, Logistics Leadership, 3PL Outsourcing, KANE Company Culture

10 Strategies to Reduce CPG Logistics Costs

Posted by Alex Stark on April 25, 2019

Consumer packaged goods (CPG) companies face a constant battle for market share and retail shelf space. Price points are a key weapon in this battle and, increasingly, companies rely on lean CPG logistics operations to provide a cost advantage.

How is your company responding to this challenge? With incremental improvements to existing distribution processes? Or, are you exploring logistics strategies that alter current processes and the way you work with retail
customers?

A mix of both is optimal, with new strategies offering the best potential for breakthrough gains and cost savings, particularly for mid-tier suppliers struggling to compete with much larger brands. Following are 7 strategies for CPG manufacturers to consider. Some new, some tried and true.

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Topics: CPG Logistics

5 Ways to Get Max Benefit from Your Logistics Service Provider

Posted by Alex Stark on April 11, 2019

The bar has been raised on logistics performance.  Retail customers want perfect orders (expect a fine if they’re not perfect), and they want them faster and delivered within tighter and tighter time windows.

As a logistics manager, the spotlight is shining brighter on you and, by extension, your logistics service providers (3PLs).  You want and need your 3PLs to be great. But, ironically, achieving that result may have as much to do with how hard and how smart you work, as your 3PL. 

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Topics: Supply Chain Challenges, Warehouse Operations, Logistics Leadership, 3PL Outsourcing, KANE Company Culture

Kane Is Able Announces Investment by Harkness Capital Partners

Posted by Kane Is Able on March 14, 2019

Affiliates of Harkness Capital Partners have agreed to make an investment in Kane Is Able, Inc. to support KANE’s growth strategy of expanding its services and national presence.

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Topics: KANE News and Awards

Dispatches from the Road: John Shepherd

Posted by Kane Is Able on March 14, 2019

In our “Dispatches from the Road” feature, the KANE blog will periodically publish interviews with our drivers – the men and women who live and breathe the transportation topics we often write about.  In our newest installment, we interview KANE driver John Shepherd, III.

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Topics: KANE Company Culture, Freight Transportation, Truck Drivers

Integrate Product Packaging into Distribution Center Operations

Posted by Kane Is Able on March 12, 2019

Specific consumer products look exactly the same when they roll off the manufacturing line.  To satisfy retailer requirements, however, these identical products are wrapped, sealed, tied and packed in dozens, even hundreds, of different ways for presentation on the retail shelf.  Consumer packaged goods (CPG) companies often outsource product packaging to outside contract packagers, adding a costly and time-consuming step between manufacturing and the distribution center.

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Topics: Contract Packaging

7 Bold Steps to Ensure Freight Capacity

Posted by Kane Is Able on March 07, 2019

Freight capacity has historically been viewed as a commodity. The onus has been on the trucking company to position itself as the customer’s “carrier of choice.”

But if you haven’t noticed, that’s changing. The combination of a growing U.S. economy and the chronic truck driver shortage is turning freight into more of a seller’s market, requiring shippers to examine how they can become “shippers of choice” for carriers, who are now more selective about the loads they haul.

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Topics: Freight Transportation