Check out the marketing claims of many third-party logistics providers (3PLs) and you’ll see the words “flexible” and “scalable” used regularly, and often together. The fact is, most are good at one or the other, but not both.
What did you do to celebrate CX Day earlier this month?
Wait…what?! You’ve never heard of it?
CX, of course, is short for Customer Experience. CX Day celebrates those customers. You know, the people who keep the lights on. The day itself moves around a bit, making it hard to get traction for this particular celebration.
Lip Service. According to Merriam-Webster, it’s a belief “expressed in words but not backed by deeds.”
There’s a lot of that going on when it comes to programs for continuous improvement in logistics. Some companies do quite a good job presenting the image of a quality-driven operation. But too often the banners, slogans and award certificates – the eye candy – don’t translate into real cultural change.
Every logistics operation will say safety programs are a priority. But many such claims are lip service only. Safety solutions, over and above OSHA-mandated programs, cost money – for training, equipment and software. Many companies struggle to invest money in things that might happen.
Are you happy with your logistics performance?
A pretty simple question that calls for a yes or no answer.
Unfortunately, among us logistics types, our operations and engineering brains rely on formulas, not feelings, to provide the answer.
Topics: 3PL Outsourcing
Distribution network optimization has become a white-hot topic these days as “the Amazon effect” leads businesses to evaluate how quickly they can get products to customers.
Warehouse optimization modeling exercises examine the upside of being closer to customers versus the downside of carrying more inventory in more locations. The biggest mistake companies make in this area is relying too much on the modeling software itself to provide an answer to the question: “How many warehouses should I have and where should they be?”
AIB International, formerly the American Institute for Baking, was founded in 1919 to “put science to work for bakers.” Since then, AIB has grown into one of the world’s foremost training organizations on food safety, setting AIB standards for quality and safety.
Topics: Food and Beverage Logistics
These two words summarize the day of many customer service representatives (CSRs) across the world.