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Consumer Goods Logistics Blog


Alex Stark

Recent Posts

Customer Service in Logistics Needs a Shift in Focus

Posted by Alex Stark on May 23, 2019

Listen. React.

Listen. React. 

Listen. React.

These two words summarize the day of many customer service representatives (CSRs) across the world. 

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Topics: Supply Chain Challenges, Logistics Leadership, 3PL Outsourcing, Logistics Innovation, Logistics Customer Service

Are You Happy (logistically speaking)?

Posted by Alex Stark on May 09, 2019

In logistics, we measure just about everything. If it moves, we measure how fast. If it sits, we measure how long. If it costs money, we measure how much.

But do we ever measure happy

Not often, if at all. And that’s too bad. Happy is an under-rated metric.

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Topics: Supply Chain Challenges, Logistics KPIs, Logistics Leadership, 3PL Outsourcing, KANE Company Culture

10 Strategies to Reduce CPG Logistics Costs

Posted by Alex Stark on April 25, 2019

Consumer packaged goods (CPG) companies face a constant battle for market share and retail shelf space. Price points are a key weapon in this battle and, increasingly, companies rely on lean CPG logistics operations to provide a cost advantage.

How is your company responding to this challenge? With incremental improvements to existing distribution processes? Or, are you exploring logistics strategies that alter current processes and the way you work with retail
customers?

A mix of both is optimal, with new strategies offering the best potential for breakthrough gains and cost savings, particularly for mid-tier suppliers struggling to compete with much larger brands. Following are 7 strategies for CPG manufacturers to consider. Some new, some tried and true.

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Topics: CPG Logistics

5 Ways to Get Max Benefit from Your Logistics Service Provider

Posted by Alex Stark on April 11, 2019

The bar has been raised on logistics performance.  Retail customers want perfect orders (expect a fine if they’re not perfect), and they want them faster and delivered within tighter and tighter time windows.

As a logistics manager, the spotlight is shining brighter on you and, by extension, your logistics service providers (3PLs).  You want and need your 3PLs to be great. But, ironically, achieving that result may have as much to do with how hard and how smart you work, as your 3PL. 

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Topics: Supply Chain Challenges, Warehouse Operations, Logistics Leadership, 3PL Outsourcing, KANE Company Culture

Tackling the Logistics Industry Talent Gap from the Inside Out

Posted by Alex Stark on February 14, 2019

There’s a talent gap in logistics today and companies are dealing with it in different ways. 

For KANE, that’s meant placing more emphasis than ever on hiring logistics workers from within.  Recently, we caught up with KANE’s VP of Human Resources, Amy Wren, to discuss the subject.

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Topics: Logistics Labor Management, Warehouse Operations, KANE Company Culture, warehouse labor management

KANE 2018 – Year in Review

Posted by Alex Stark on January 11, 2019

As a new year begins, we wanted to reflect briefly on the year just passed.  Here's a look back on some of the prominent accomplishments at Kane Is Able in 2018.  

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Topics: KANE News and Awards

Logistics Saves Lives: Support ALAN and Partners on Giving Tuesday, 2018

Posted by Alex Stark on November 26, 2018

#GivingTuesday is November 27th.

It’s a global giving movement and you’ll (hopefully) see a good deal of coverage from many different, worthy organizations. 

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Topics: Logistics Leadership, Logistics Innovation, Logistics Industry News

Reflections on CX Day

Posted by Alex Stark on October 02, 2018

Today, October 2, is CX Day.

Have you ever heard of it? 

It’s actually the 6th annual celebration of customers – the group without whom none of us would have jobs.

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Topics: Logistics KPIs, Logistics Leadership, Logistics Customer Service, KANE Company Culture