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Consumer Goods Logistics Blog


Alex Stark

Recent Posts

Flexibility AND Scalability: A Scarce Combination Among 3PLs

Posted by Alex Stark on October 17, 2019

Check out the marketing claims of many third-party logistics providers (3PLs) and you’ll see the words “flexible” and “scalable” used regularly, and often together.  The fact is, most are good at one or the other, but not both.

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Topics: 3PL Outsourcing

Happy CX Day

Posted by Alex Stark on October 10, 2019

What did you do to celebrate CX Day earlier this month?

Wait…what?! You’ve never heard of it?

CX, of course, is short for Customer Experience. CX Day celebrates those customers. You know, the people who keep the lights on. The day itself moves around a bit, making it hard to get traction for this particular celebration.

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Topics: Supply Chain Challenges, 3PL Outsourcing

What’s Wrong with Continuous Improvement Programs in Logistics?

Posted by Alex Stark on September 12, 2019

Lip Service.  According to Merriam-Webster, it’s a belief “expressed in words but not backed by deeds.”

There’s a lot of that going on when it comes to programs for continuous improvement in logistics. Some companies do quite a good job presenting the image of a quality-driven operation. But too often the banners, slogans and award certificates – the eye candy – don’t translate into real cultural change.

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Topics: Supply Chain Challenges, Warehouse Operations

The ROI of Logistics Safety Programs

Posted by Alex Stark on August 22, 2019

Every logistics operation will say safety programs are a priority. But many such claims are lip service only. Safety solutions, over and above OSHA-mandated programs, cost money – for training, equipment and software. Many companies struggle to invest money in things that might happen.

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Topics: Supply Chain Challenges, Logistics Labor Management, Warehouse Operations, Logistics Safety, KANE Company

Are you happy with your company's logistics performance

Posted by Alex Stark on August 08, 2019

Are you happy with your logistics performance?

A pretty simple question that calls for a yes or no answer.

Unfortunately, among us logistics types, our operations and engineering brains rely on formulas, not feelings, to provide the answer. 

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Topics: 3PL Outsourcing

Distribution Network Optimization: Modeling Tools Won’t Give You the Answer

Posted by Alex Stark on June 27, 2019

Distribution network optimization has become a white-hot topic these days as “the Amazon effect” leads businesses to evaluate how quickly they can get products to customers. 

Warehouse optimization modeling exercises examine the upside of being closer to customers versus the downside of carrying more inventory in more locations.  The biggest mistake companies make in this area is relying too much on the modeling software itself to provide an answer to the question: “How many warehouses should I have and where should they be?”

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Topics: Supply Chain Challenges, Logistics Technology, Warehouse Operations, 3PL Outsourcing, Freight Transportation

AIB Standards: What are they and why are they important?

Posted by Alex Stark on June 16, 2019

AIB International, formerly the American Institute for Baking, was founded in 1919 to “put science to work for bakers.” Since then, AIB has grown into one of the world’s foremost training organizations on food safety, setting AIB standards for quality and safety.

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Topics: Food and Beverage Logistics

Customer Service in Logistics Needs a Shift in Focus

Posted by Alex Stark on May 23, 2019

Listen. React.

Listen. React. 

Listen. React.

These two words summarize the day of many customer service representatives (CSRs) across the world. 

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Topics: Supply Chain Challenges, 3PL Outsourcing

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