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Consumer Goods Logistics Blog


Customer Service in Logistics Needs a Shift in Focus

Posted by Alex Stark on May 23, 2019

Listen. React.

Listen. React. 

Listen. React.

These two words summarize the day of many customer service representatives (CSRs) across the world. 

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Topics: Supply Chain Challenges, Logistics Leadership, 3PL Outsourcing, Logistics Innovation, Logistics Customer Service

Are You Happy (logistically speaking)?

Posted by Alex Stark on May 09, 2019

In logistics, we measure just about everything. If it moves, we measure how fast. If it sits, we measure how long. If it costs money, we measure how much.

But do we ever measure happy

Not often, if at all. And that’s too bad. Happy is an under-rated metric.

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Topics: Supply Chain Challenges, Logistics KPIs, Logistics Leadership, 3PL Outsourcing, KANE Company Culture

5 Ways to Get Max Benefit from Your Logistics Service Provider

Posted by Alex Stark on April 11, 2019

The bar has been raised on logistics performance.  Retail customers want perfect orders (expect a fine if they’re not perfect), and they want them faster and delivered within tighter and tighter time windows.

As a logistics manager, the spotlight is shining brighter on you and, by extension, your logistics service providers (3PLs).  You want and need your 3PLs to be great. But, ironically, achieving that result may have as much to do with how hard and how smart you work, as your 3PL. 

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Topics: Supply Chain Challenges, Warehouse Operations, Logistics Leadership, 3PL Outsourcing, KANE Company Culture

Use Softer Freight Market in Q1 to Begin Hard Focus on Building Carrier Relationships

Posted by Larry Catanzaro on February 28, 2019

2018 was a tough year for both shippers and carriers as constrained capacity led to delayed shipments and higher freight prices. Q1 2019 has started like many Q1s have in years past, with a softening of the truck market. 

While things are shifting for the better, don’t be fooled.  The capacity crunch is not behind us. But this slight grace period does provide shippers a golden opportunity to build and strengthen relationships with a select group of strategic carriers.  Cementing these carrier relationships will ensure that you have reliable capacity at locked-in rates when the market inevitably shifts back.

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Topics: Supply Chain Challenges, 3PL Outsourcing, Freight Transportation, Truck Drivers

KANE is Aggressively Expanding Space Within its Nationwide Shared Warehouse Network

Posted by Kane Is Able on October 04, 2018

KANE Is Able recently expanded its shared distribution network in three key markets to support customer growth and new business expansion. In total, KANE added 630,000 sq. ft. of additional space in Allentown, PA, Atlanta, GA and California’s Inland Empire.

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Topics: Warehouse Operations, 3PL Outsourcing, Fulfillment Warehouse, KANE News and Awards

Outsource Logistics: The Ultimate Guide to Being a Great 3PL Customer

Posted by Alex Stark on August 23, 2018

Mutually rewarding outsourcing relationships in logistics come down to just two words: trust and respect.  Where these exist between the parties, everything else falls in line.

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Topics: 3PL Outsourcing

What is YOUgistics?

Posted by Alex Stark on June 28, 2018

The 3PL industry has changed drastically over the last 10 years.

Among the many things on the plus side, the industry continues to grow at a healthy rate and shippers today truly recognize the value 3PLs bring to their businesses.

But we need to be careful that this growth does not come at the expense of you, the customer.

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Topics: 3PL Outsourcing, Logistics Innovation, KANE Company Culture

Barriers to Working with Freight Consolidation Services Companies

Posted by Larry Catanzaro on April 26, 2018

Here at KANE, we are big proponents of freight consolidation. So big that, when we thought of writing about possible barriers to consolidation in this week’s blog, we were worried that it might be too quick a read: “There are no barriers to working with freight consolidation services companies. Thank you for reading.” 

All kidding aside, we can think of a few companies for whom freight consolidation might not be a good fit. Read on to see if you’re one of them. 

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Topics: Collaborative Distribution, 3PL Outsourcing, Freight Transportation