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Consumer Goods Logistics Blog


Reflections on CX Day

Posted by Alex Stark on October 02, 2018

Today, October 2, is CX Day.

Have you ever heard of it? 

It’s actually the 6th annual celebration of customers – the group without whom none of us would have jobs.

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Topics: KANE Company Culture, Logistics Customer Service, Logistics Leadership, Logistics KPIs

What is YOUgistics?

Posted by Alex Stark on June 28, 2018

The 3PL industry has changed drastically over the last 10 years.

Among the many things on the plus side, the industry continues to grow at a healthy rate and shippers today truly recognize the value 3PLs bring to their businesses.

But we need to be careful that this growth does not come at the expense of you, the customer.

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Topics: KANE Company Culture, 3PL Outsourcing, Logistics Innovation

“Clean Team” Investigates Warehouse Sanitation Best Practices

Posted by Alex Stark on June 21, 2018

Recently, a crack team of logistics detectives (aka “business students”) from the University of Scranton arrived at KANE’s Scranton distribution campus. Their mission: audit and document best practices in warehouse/DC sanitation for their senior class project. Code name: Operation Clean Team. The results of the mission have been kept secret – until now. 

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Topics: Warehouse Operations, KANE Company Culture, Logistics Safety

Choosing a 3PL: Can Culture Differentiate?

Posted by Alex Stark on June 14, 2018

For those of us with a little perspective on the 3PL industry (yes, that’s code for “I’m getting old”), the landscape has changed pretty dramatically over the last 10–15 years. 

M&A activity has resulted in fewer, larger players.  The assumption of the acquiring companies is that bigger is better – both for customers and shareholders.

They differentiate based on MORE – locations, trucks, people… But does “more” really improve the customer experience or drive bottom-line value? Or, in many cases, is it just window dressing?

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Topics: KANE Company Culture

Six Sigma Methods in Logistics

Posted by Alex Stark on May 25, 2017

“Streamline.”  “Optimize.”  “Deep Dive.”  These buzzwords are some of the worst offenders in terms of overuse and annoyance. But despite the eye-rolls they trigger from business professionals these days, they are actually pretty good words.  

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Topics: KANE Company Culture, Logistics Systems, Supply Chain Challenges

Proactivity in Logistics: Beware the Comfy Chair

Posted by Alex Stark on March 09, 2017

At a recent KANE company meeting, Derek Jemeyson, Senior Director – Distribution Operations at Sam’s Club – a key KANE customer – shared with our associates his thoughts on customer service.

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Topics: KANE Company Culture

Logistics Customer Service: The Story of the Wilson Ham Company

Posted by Alex Stark on November 12, 2014

Culture and tradition are sustained by stories.  Here’s one from the KANE archives.

Back in 1957, KANE Freight Lines was still in the early stages of growth, with a very small fleet serving the valley cities of Northeast Pennsylvania.  But KANE was slowly adding new customers and one of them was The Wilson Ham Company.

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Topics: KANE Company Culture

Hiring Strategies for Logistics Staffing: Hire for Attitude, Train for Skill

Posted by Anthony Fricchione on February 05, 2014

Companies use many different hiring strategies and tools to aid in logistics staffing.  Some are very detailed and allow for little deviation, while others are informal and quick.  No matter what screening techniques you use for interviewing, there is always one choice that produces the greatest success in logistics staffing.  Always, always, always choose attitude over skill.

It's the difference between someone who "wants to do" and someone who simply "can do."

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Topics: Logistics Labor Management, KANE Company Culture