For those of us with a little perspective on the 3PL industry (yes, that’s code for “I’m getting old”), the landscape has changed pretty dramatically over the last 10–15 years.
M&A activity has resulted in fewer, larger players. The assumption of the acquiring companies is that bigger is better – both for customers and shareholders.
They differentiate based on MORE – locations, trucks, people… But does “more” really improve the customer experience or drive bottom-line value? Or, in many cases, is it just window dressing?