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Consumer Goods Logistics Blog

Customer Service in Logistics Needs a Shift in Focus

Posted by Alex Stark on May 23, 2019

Listen. React.

Listen. React. 

Listen. React.

These two words summarize the day of many customer service representatives (CSRs) across the world. 

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Topics: Supply Chain Challenges, Logistics Leadership, 3PL Outsourcing, Logistics Innovation, Logistics Customer Service

Logistics Saves Lives: Support ALAN and Partners on Giving Tuesday, 2018

Posted by Alex Stark on November 26, 2018

#GivingTuesday is November 27th.

It’s a global giving movement and you’ll (hopefully) see a good deal of coverage from many different, worthy organizations. 

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Topics: Logistics Leadership, Logistics Innovation, Logistics Industry News

What is YOUgistics?

Posted by Alex Stark on June 28, 2018

The 3PL industry has changed drastically over the last 10 years.

Among the many things on the plus side, the industry continues to grow at a healthy rate and shippers today truly recognize the value 3PLs bring to their businesses.

But we need to be careful that this growth does not come at the expense of you, the customer.

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Topics: 3PL Outsourcing, Logistics Innovation, KANE Company Culture

Proactive Logistics: A Key Ingredient to Staying Invisible

Posted by Alex Stark on February 07, 2017

In our last bog, we talked about the desirability of being an invisible 3PL – meaning that logistics service providers should operate so smoothly that their customers, and particularly their customers’ customers, barely notice them.

Shippers should think of their 3PLs like electricity; there’s no need to worry unless the lights go out. There is a lot of proactive logistics that has to happen behind the scenes to inspire that degree of confidence.

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Topics: Logistics Innovation

3PL Innovation Requires Shipper Commitment

Posted by Alex Stark on August 04, 2016

If you ask 3PLs and their shipping customer to characterize the relationships, you’ll likely get very different answers.

According to the 2016 State of Logistics Outsourcing Study, 74% of shippers say they have formal plans to manage 3PL relationships, while only 42% of 3PLs say such plans exist.

43% of shippers describe their 3PL relationships as strategic, while just 31% of providers put the relationships in that category.

75% of shippers say 3PLs contribute new and innovative ideas, while 88% of providers tout 3PL innovation as a key strength.

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Topics: Logistics Innovation

Mining for Logistics Innovations

Posted by Steve Buckman on May 29, 2013

Mining for Logistics Innovations

Robots…3D printers…faster, cleaner, wider distribution of data…unexpected uses of scanning technology…

As we develop a culture to support "continuous, intentional innovation"— in the distribution center and across the supply chain — these are some of the ideas our associates have brought forward. 

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Topics: Logistics Innovation

Skinning Cats & Hat Racks

Posted by Ed Shoemaker on January 30, 2013

I often reflect on growing up thinking about how my dad helped mold me into the person I am today.  I fondly remember him saying many times… "There is more than one way to skin a cat."  One of his other favorite sayings was "C'mon, Ed, use your head for more than a hat rack." 

My dad is a wise man; and his advice to me as a child still guides my actions today.  

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Topics: Logistics Innovation, KANE Company Culture

Communicate, Communicate, Communicate

Posted by Joe Turturica on January 09, 2013

Though your benefits package may be quite substantial, your associates may not completely understand or have comprehensive knowledge of all the benefits that you offer. Helping associates appreciate their benefits can raise morale and may even increase loyalty to your company.

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Topics: Logistics Labor Management, Logistics Innovation