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Consumer Goods Logistics Blog


Customer Service in Logistics Needs a Shift in Focus

Posted by Alex Stark on May 23, 2019

Listen. React.

Listen. React. 

Listen. React.

These two words summarize the day of many customer service representatives (CSRs) across the world. 

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Topics: Supply Chain Challenges, Logistics Leadership, 3PL Outsourcing, Logistics Innovation, Logistics Customer Service

Are You Happy (logistically speaking)?

Posted by Alex Stark on May 09, 2019

In logistics, we measure just about everything. If it moves, we measure how fast. If it sits, we measure how long. If it costs money, we measure how much.

But do we ever measure happy

Not often, if at all. And that’s too bad. Happy is an under-rated metric.

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Topics: Supply Chain Challenges, Logistics KPIs, Logistics Leadership, 3PL Outsourcing, KANE Company Culture

5 Ways to Get Max Benefit from Your Logistics Service Provider

Posted by Alex Stark on April 11, 2019

The bar has been raised on logistics performance.  Retail customers want perfect orders (expect a fine if they’re not perfect), and they want them faster and delivered within tighter and tighter time windows.

As a logistics manager, the spotlight is shining brighter on you and, by extension, your logistics service providers (3PLs).  You want and need your 3PLs to be great. But, ironically, achieving that result may have as much to do with how hard and how smart you work, as your 3PL. 

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Topics: Supply Chain Challenges, Warehouse Operations, Logistics Leadership, 3PL Outsourcing, KANE Company Culture

Logistics Saves Lives: Support ALAN and Partners on Giving Tuesday, 2018

Posted by Alex Stark on November 26, 2018

#GivingTuesday is November 27th.

It’s a global giving movement and you’ll (hopefully) see a good deal of coverage from many different, worthy organizations. 

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Topics: Logistics Leadership, Logistics Innovation, Logistics Industry News

Reflections on CX Day

Posted by Alex Stark on October 02, 2018

Today, October 2, is CX Day.

Have you ever heard of it? 

It’s actually the 6th annual celebration of customers – the group without whom none of us would have jobs.

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Topics: Logistics KPIs, Logistics Leadership, Logistics Customer Service, KANE Company Culture

KANE 2017 - Year in Review

Posted by Alex Stark on January 04, 2018

As the new year begins at KANE, we have a stiff breeze at our back thanks to momentum established during an exciting and eventful 2017. Here’s a quick look back at the last 12 months.

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Topics: Supply Chain Challenges, CPG Logistics, Logistics Leadership, KANE News and Awards

Safety Cannot Be Compromised: Q&A with Larry Catanzaro

Posted by Mikhail Taskaya on August 27, 2015

This is the second installment in my Q&A series with KANE executives. This month’s victim: Larry Catanzaro, Senior Director of Transportation. 

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Topics: Logistics Labor Management, Logistics Leadership

Q&A with KANE’s CEO Mike Gardner

Posted by Mikhail Taskaya on July 30, 2015

In the pursuit of climbing to the top of the corporate ladder, it is wise to seek advice from people who’ve already made it. That is what this and future blogs of mine will focus on. I’ll interview senior executives and share their thoughts, perspectives and advice.

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Topics: Logistics Leadership