Every logistics operation will say safety programs are a priority. But many such claims are lip service only. Safety solutions, over and above OSHA-mandated programs, cost money – for training, equipment and software. Many companies struggle to invest money in things that might happen.
KANE’s new Chief Operating Officer is Richard McDuffie, a 30-year logistics industry veteran with a strong track record of driving operational excellence in logistics across the retail, manufacturing and 3PL industries. We recently sat down with Richard to discuss some of the changes he has seen in the industry over the years and what the future might hold.
These two words summarize the day of many customer service representatives (CSRs) across the world.
In logistics, we measure just about everything. If it moves, we measure how fast. If it sits, we measure how long. If it costs money, we measure how much.
But do we ever measure happy?
Not often, if at all. And that’s too bad. Happy is an under-rated metric.
The bar has been raised on logistics performance. Retail customers want perfect orders (expect a fine if they’re not perfect), and they want them faster and delivered within tighter and tighter time windows.
As a logistics manager, the spotlight is shining brighter on you and, by extension, your logistics service providers (3PLs). You want and need your 3PLs to be great. But, ironically, achieving that result may have as much to do with how hard and how smart you work, as your 3PL.
#GivingTuesday is November 27th.
It’s a global giving movement and you’ll (hopefully) see a good deal of coverage from many different, worthy organizations.
Today, October 2, is CX Day.
Have you ever heard of it?
It’s actually the 6th annual celebration of customers – the group without whom none of us would have jobs.
As the new year begins at KANE, we have a stiff breeze at our back thanks to momentum established during an exciting and eventful 2017. Here’s a quick look back at the last 12 months.