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Consumer Goods Logistics Blog


Happy CX Day

Posted by Alex Stark on October 10, 2019

What did you do to celebrate CX Day earlier this month?

Wait…what?! You’ve never heard of it?

CX, of course, is short for Customer Experience. CX Day celebrates those customers. You know, the people who keep the lights on. The day itself moves around a bit, making it hard to get traction for this particular celebration.

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Topics: Supply Chain Challenges, 3PL Outsourcing

What’s Wrong with Continuous Improvement Programs in Logistics?

Posted by Alex Stark on September 12, 2019

Lip Service.  According to Merriam-Webster, it’s a belief “expressed in words but not backed by deeds.”

There’s a lot of that going on when it comes to programs for continuous improvement in logistics. Some companies do quite a good job presenting the image of a quality-driven operation. But too often the banners, slogans and award certificates – the eye candy – don’t translate into real cultural change.

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Topics: Supply Chain Challenges, Warehouse Operations

The ROI of Logistics Safety Programs

Posted by Alex Stark on August 22, 2019

Every logistics operation will say safety programs are a priority. But many such claims are lip service only. Safety solutions, over and above OSHA-mandated programs, cost money – for training, equipment and software. Many companies struggle to invest money in things that might happen.

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Topics: Supply Chain Challenges, Logistics Labor Management, Warehouse Operations, Logistics Safety, KANE Company

Logistics for Middle Market Companies

Posted by Kane Is Able on August 01, 2019

Noted logistics educator Dr. Thomas J. Goldsby is the Harry T. Mangurian, Jr. Foundation Professor in Business, Professor of Logistics, and Chair of the Department of Marketing & Logistics at the Fisher College of Business, The Ohio State University. He is an academic advisory board member to the National Center for the Middle Market located at Ohio State. We recently talked to Dr. Goldsby about some of the challenges and opportunities associated with logistics for middle market companies. 

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Topics: Supply Chain Challenges

An Interview with Richard McDuffie, KANE’s New Chief Operating Officer

Posted by Kane Is Able on July 25, 2019

KANE’s new Chief Operating Officer is Richard McDuffie, a 30-year logistics industry veteran with a strong track record of driving operational excellence in logistics across the retail, manufacturing and 3PL industries. We recently sat down with Richard to discuss some of the changes he has seen in the industry over the years and what the future might hold.

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Topics: Supply Chain Challenges, Consumer Goods Logistics, Logistics Labor Management, Warehouse Operations, KANE Company, Ecommerce Fulfillment, Freight Transportation

Distribution Network Optimization: Modeling Tools Won’t Give You the Answer

Posted by Alex Stark on June 27, 2019

Distribution network optimization has become a white-hot topic these days as “the Amazon effect” leads businesses to evaluate how quickly they can get products to customers. 

Warehouse optimization modeling exercises examine the upside of being closer to customers versus the downside of carrying more inventory in more locations.  The biggest mistake companies make in this area is relying too much on the modeling software itself to provide an answer to the question: “How many warehouses should I have and where should they be?”

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Topics: Supply Chain Challenges, Logistics Technology, Warehouse Operations, 3PL Outsourcing, Freight Transportation

Regional Carriers Are Great Source for Owner Operator Trucking Jobs

Posted by Kane Is Able on June 06, 2019

Owner-operators are freedom-loving entrepreneurs. They own their trucks and want to earn a good living, while remaining independent. Some may choose to hunt profitable freight on load boards, while others align with carriers to provide dedicated capacity. 

In recent months, Kane Freight Lines has had an increasing number of inquiries from drivers seeking owner-operator trucking jobs. That’s because currently, in the spot market, load-to-truck ratios are down and rates are down. The owner operators who rely on load boards are working hard to find profitable driving opportunities. Two-way freight would help, but that’s nearly impossible to find in the spot market. And, if you get it, the rates will need to be dirt cheap. 

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Topics: Supply Chain Challenges, Freight Transportation, Truck Drivers

Customer Service in Logistics Needs a Shift in Focus

Posted by Alex Stark on May 23, 2019

Listen. React.

Listen. React. 

Listen. React.

These two words summarize the day of many customer service representatives (CSRs) across the world. 

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Topics: Supply Chain Challenges, 3PL Outsourcing

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