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Consumer Goods Logistics Blog


Customer Service in Logistics Needs a Shift in Focus

Posted by Alex Stark on May 23, 2019

Listen. React.

Listen. React. 

Listen. React.

These two words summarize the day of many customer service representatives (CSRs) across the world. 

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Topics: Supply Chain Challenges, 3PL Outsourcing

Co-packing Services and Your 3PL

Posted by Alex Stark on May 19, 2019

When it comes to product packaging, primary packaging deals with the first layer of packaging that directly contacts the product. Secondary co-packing services refers to the next layer of packaging used to group various pre-packaged products together. This final packaging function can include kitting, bundling and sealing products in hundreds of different ways to ready them for retail sale.

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Topics: Supply Chain Challenges

Are You Happy (logistically speaking)?

Posted by Alex Stark on May 09, 2019

In logistics, we measure just about everything. If it moves, we measure how fast. If it sits, we measure how long. If it costs money, we measure how much.

But do we ever measure happy

Not often, if at all. And that’s too bad. Happy is an under-rated metric.

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Topics: Supply Chain Challenges, Warehouse Operations, 3PL Outsourcing, KANE Company

5 Ways to Get Max Benefit from Your Logistics Service Provider

Posted by Alex Stark on April 11, 2019

The bar has been raised on logistics performance.  Retail customers want perfect orders (expect a fine if they’re not perfect), and they want them faster and delivered within tighter and tighter time windows.

As a logistics manager, the spotlight is shining brighter on you and, by extension, your logistics service providers (3PLs).  You want and need your 3PLs to be great. But, ironically, achieving that result may have as much to do with how hard and how smart you work, as your 3PL. 

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Topics: Supply Chain Challenges, Warehouse Operations, 3PL Outsourcing, KANE Company

Integrate Custom Product Packaging into Distribution Center Operations

Posted by Kane Is Able on March 12, 2019

Specific consumer products look exactly the same when they roll off the manufacturing line.  To satisfy retailer requirements, however, these identical products are wrapped, sealed, tied and packed in dozens, even hundreds, of different ways for presentation on the retail shelf.  Consumer packaged goods (CPG) companies often outsource custom product packaging to outside contract packagers, adding a costly and time-consuming step between manufacturing and the distribution center.

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Topics: Supply Chain Challenges

Should the State DOT Mandate Weather-Related Commercial Vehicle Bans?

Posted by Larry Catanzaro on March 05, 2019

On February 11, the Pennsylvania Department of Transportation (PennDOT) announced plans for a commercial vehicle ban on all major highways in Eastern Pennsylvania in anticipation of a predicted snow-ice mix the following day.   Thankfully, the severity of the storm fell short of predictions and roads remained safely drivable for the duration of the weather event.

But by the time DOT administrators caught up with Mother Nature’s exact plans, it was too late for trucking companies to avoid major financial losses related to pulling trucks off the road.

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Topics: Supply Chain Challenges, Logistics Safety, Freight Transportation, Truck Drivers

Use Softer Freight Market to Focus on Building Carrier Relationships

Posted by Larry Catanzaro on February 28, 2019

2018 was a tough year for both shippers and carriers as constrained capacity led to delayed shipments and higher freight prices. Q1 2019 has started like many Q1s have in years past, with a softening of the truck market. 

While things are shifting for the better, don’t be fooled.  The capacity crunch is not behind us. But this slight grace period does provide shippers a golden opportunity to build and strengthen relationships with a select group of strategic carriers.  Cementing these carrier relationships will ensure that you have reliable capacity at locked-in rates when the market inevitably shifts back.

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Topics: Supply Chain Challenges, 3PL Outsourcing, Freight Transportation, Truck Drivers

Mid-Tier Suppliers Voice Retail Distribution Frustrations

Posted by Alex Stark on December 07, 2018

Among small and mid-sized suppliers to grocery chains and mass retailers, few would argue that big retailers are the power brokers in the retail distribution supply chain. But as these retailers push more and more of the burden of supply chain efficiency back upstream, some suppliers feel that retailers are going from just flexing their muscles to becoming bullies on the block. 

We found that out in a recent KANE survey on the transportation challenges of mid-sized consumer products companies. One response encapsulates the sentiment of many of the 100 logistics professionals surveyed:

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Topics: Supply Chain Challenges, Freight Transportation

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